tony_m_777

I have been dealing with a water leak behind the glove box for about 6-7 months now and the dealership is refusing to help me without charging labor because it was around the same time I had my windshield replaced. The windshield company has since replaced the windshield and indicated that it is not the source of the leak based on the windshield seal tests they did, many times over. The Infiniti dealership has concluded that it was something the windshield company ‘disturbed’ and don’t know what it is but is using that against me and won’t warranty the issue. The car is a 2010 G37X Sedan which I purchased brand new late 2010 with only 30K miles on it so I do have factory warranty on it that the dealership does not want to honor.

Initially when the leak occurred months back, my front passenger side was flooded with about 2 inches of water when it was raining while the car was parked. Infiniti did briefly look into the issue. They said they tested the most obvious things like drain holes and that was not the issue. They said the water is coming in via the cabin air intake hole so they put a homemade cover over it which they made out of an plastic oil container. They also replaced the fan blower motor because it was making noise due to water getting in there. I wasn’t happy this with solution because it wasn’t a proper fix but rather a band aid solution. But even with that homemade cover over it, smaller amounts of water is still getting into the car when in car washes. I recently went for an oil change and had the dealership remove their homemade cover because I thought it might be causing the problem as it was redirecting the flow of air.

Well I just came back from another car wash and water can be felt behind the glove box and the carpet as it drips down from there.

I love my G but this issue is making me want to sell it.

I am very frustrated and need some solid advice.

Thanks in advance,
Tony

devil2k

Did you have the problem prior to the windshield replacement?
If yes, then it's the car.
If no, then it's the windshield replacement, and Infiniti doesn't need to warranty it.

tony_m_777

No the problem wasn't there prior to the windshield replacement however the windshield company has since replaced the windshield and confirmed it's not causing the leak. The windshield company I used is the same company that Infiniti uses locally to replace all their windshield for all their Infiniti vehicles.

So if Infiniti doesn't know for certain the cause, can they simply refuse to warranty an issue?

Redpit

iTrader: (2)

I would still be inclined to believe it was the drains. Do you park under trees a lot? I know this is a totally different beast, but on my jeep forum this always comes up. It's always pooling water in the passenger footwell and usually the culprit is the sunroof drains.

Maybe look for schematics on where the drains run in the G, and see if its a possibility.

Redpit

iTrader: (2)

Reading what you just added. Usually it's the last thing messed with.

tony_m_777

I have tested the sunroof drain myself with a cup of water and it comes out on the bottom of the car. I don't park under trees often, only once in a while.

tony_m_777

Seems like the water is coming in via the cabin air intake vent. But why is my car doing this and not others? Is something missing from the cowl cover or damaged?

smethbet

Infiniti uses locally to replace all their windshield for all their Infiniti vehicles.

eddie903

Possibly related read:
Water leak near glove compartment - G35Driver

http://g35driver.com/forums/interior...eed-input.html

tony_m_777

? Not sure what you mean here.

tony_m_777

Thanks for the links, I've been through those already but the OPs never indicated the solution(s).

tony_m_777

In my case, water seems to be getting in from the top of the cabin air intake vent which means water would have to pool up and then overflow into that opening. So isn't there supposed to be a drainage hole around that area which is supposed to prevent the water from pooling up?

DeamonG37s

The window guys did it. Y don't u jus tell the window company its leaking ever since they changed it.ask them to fix it or u will bring it to infiniti abd charge them the bill. Something is installed wrong or missing. See if u can have a look at other 2010 sedans and compare if sumthing is missing in that area
Goodluck

financeman

No doubt....it was done during the windshield replacement. Although the windshield seals are not leaking, they messed up something with the cowl intake..... The lesson I've learned from your experience...pay a bit extra and have the dealer replace a broken windshield on a car that is still well within the warranty period. Certainly avoids the finger pointing problem. Sorry for your hassles.

tony_m_777

The car is going into the dealership on Wed and they have agreed to diagnose and fix the problem. If they can rule is was caused by the windshield company. then I'll be passing that bill onto them.