enigmacarpc

I believe the confusion from myself and other forum members was from the fact in around May or June of 2017 the NIS8VL1 went on presale but since your company is not cable of communicating or updating your website in a timely manor, some of us with the 2010 and up had purchased the wrong version not seeing the current model at that time would not work for our cars, a matter of fact your website let me purchase the wrong model after stating my G37 was a 2010, I cancled my order and shortly afterwards you started a presale for the NIS9VL1.


As for contacting your support for an RMA, that's easily said and I will state for the forum whats involved in that.

1. I would lose out on $300 in labor costs.
I spent $100 on labor to install the Vline as I first tried to install it myself and it didn't work, I thought I did it wrong but it was a bad video cable you never tested before shipping, Then I again paid $100 to have it installed once the new cable arrived along with having the audio place route the microphone and GPS. I would have to spend another $100 to have it removed.

2. Let's say you paid no labor well according to Grom's website you have to pay shipping both ways to return the product.

How about this idea be a real company and don't make me use an email response system or chat and give me a call and we can discuss whats wrong with the product and you can make it right or give me an upgrade path to hardware that doesn't run like its made from the parts of a Samsung Galaxy 3 from 2013.

I am a patient person and I can handle shipping delays and product bugs especially since you are offering a product I dreamed of, but bad communication, horrible support practices, selling end of life products that are too slow for modern apps and auto responding just RMA it is not cool.

future62

enigmacarpc I don't really see the point in this discussion. You don't like the product, return it and move on. I'm gonna unsubscribe from this thread; you probably should too.

JSylvia007

So... I've found out that Bluetooth Tethering will work perfectly for my uses where Wifi Tethering doesn't. Safe to say I've now tested this for two road trips, and this works perfectly. It can be a little slow, but now I don't have to remember to turn off wifi tethering.

Now... Still a couple issues...

1. I still am at version 3.3.5, but my device still tells me that I'm updated. Has the update been released on the OTA server yet?

2. I've now also had the unit freeze 3 times requiring me to physically disconnect the radio cable from the unit and power cycle the car. Has there been any investigation into this?

3. The new V2 unit that you're advertising... What are the chances that the radio cable (and all other connections - USB, microphone, GPS, etc.) that I have currently installed will be simply plug and play with the new unit?

I must say, it's growing on me...

gromaudio

1. Yes your OTA is the latest. Will release new one later this week.
2. We saw those reports, seems like floating thing. Working on it this week. Will be fixed asap
3. VL2 fully compatible with all harnesses and plugs.

JSylvia007

This is excellent news. And hopefully the responsiveness will continue and shows a commitment to your user base and customers.

zer099

iTrader: (2)

Gromaudio, I sent you a PM on Thursday, just making sure you got it. Thanks!

gromaudio

yes, replied.

Fastg37now

why would i want carplay like experince when i can add real carplay

JSylvia007

Correct me if I'm wrong, but there doesn't exist a carplay or Android Auto device for our cars... Which is exactly why we are doing this .

Fastg37now

i was under the impression that it didn't, however this past weekend i was attending local g37 meetup where atleast dozen of guys had carplay installed on the factory radio

JSylvia007

Okay, I'm listening. Did any of them have Androids, or were they all Apple people? LOL

Fastg37now

only apple carplay

JSylvia007

damn! Back to sleep I go....

Fastg37now

LOL good night

dseefeldt03